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REVIEW GUIDELINES
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| Guidelines for reviews and owner responses | | Reviews and owner responses that do not respect the guidelines below will be rejected/deleted without notice. | | General: | - The reviews and responses are the opinions of the respective renters and owners. They do not reflect the opinions of ChaletsAuQuebec.
- Reviews must be submitted within 12 months of the rental.
- Renters cannot submit a review with the aim of blackmailing or threatening the owners in order to extract money or other advantages.
- Renters cannot submit a review in the context of an unresolved dispute and/or a security deposit refund issue.
- Renters cannot submit a review if a complaint has already been submitted.
- If legal action has been taken between a renter and owner, we have the right to remove a review upon receiving a court order or ruling to that effect.
- The owner or person responsible for the listing cannot submit a review for their own cottage.
| | Renters who want to submit a review must meet the following requirements: | - Have stayed in the cottage and be able to provide proof of the stay upon request (rental contract, proof of payment or other)
- ChaletsAuQuebec should be used to perform the rental of the cottage.
- Be at least 18 years old.
- Provide their real first and last name.
- Provide an email address that will be validated via a confirmation link.
- Submit a single review for his/her group.
- Submit a single review for a cottage, even if the renter stayed at that cottage on more than one occasion.
| | The review and responses must not contain: | - The property's exact location, rental rates or any other dollar amount.
- Personal information (name, email address, physical address, telephone number, etc.)
- Offensive comments
- Insults or personal attacks
- Swearing, vulgar language, etc.
- Defamatory content
- Discrimination against the person's religion, nationality, sexual orientation or other
- The contents from another review
- Contents based on speculation, assumption or rumour (e.g. "The cottage's neighbour said...")
- Contents in a language other than French or English
- Text all in capital letters
- HTML tags, URLs, links and references to other websites.
- Advertising or commercial information
| | If you see a review that does not respect these guidelines, please email us at: support@chaletsauquebec.com. |
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